Return Policy

Please read the information below to be better informed about our policies.

Order Cancellation and Refund Policy

• Orders for prints cancelled within 12 hours of order and before shipment will incur no charges.
  
  
• Orders for prints cancelled after 12 hours of order and before shipment, will incur a $10.00 charge if the shipping process has been started.
  
  
• Orders for prints cancelled after shipment, you will be responsible for shipping charges and Insurance both ways plus a 15% restock fee. The package must not have been opened or the contents removed.
  
  
• Orders for matting and/or framing cancelled within 12 hours of order, will incur no charges.
  
  
• Orders for matting and/or framing cancelled after work has been started and before shipment, you will incur the expense for work completed at time of cancellation.
  
  
• There are no refunds for custom matting and/or framing. The custom matting and framing is a service provided at the customer’s request and risk. Because it is so personalized by each individual’s choices, we cannot give refunds on custom matting and framing.
  
  
• Notify us for a Return Authorization Number (RAN) with instructions, and upon receiving your returned art purchase (custom matting and/or framing not included) with the attached authorization number, in its original container, packed properly and in excellent, marketable condition, we will refund the cost of your art, less any applicable fees. In any other condition refunds will not be issued. If returns are without a RAN on the package, they will not be accepted.
  
  
• Refunds cannot be issued for items that are returned improperly packed and in poor, unmarketable condition.
  
  
• The customer/purchaser must pay the return shipping and insurance. Any freight claims for damage on return shipping will be the customer’s responsibility.
  
  
• For U.S. orders, there is a 30 day money back guarantee on all prints purchased on the American Artist Collections Gallery, starting from the Invoice date. Please notify us before returning any shipment for a (RAN). The prints must be returned in the same container, packed properly, and in excellent, marketable condition. Any prints that have been matted and/or framed after you received them, have no money back guarantee. They are classified as matted and/or framed art.
  
  
• For U.S. orders, if your art has not arrived within 23 days from date of order, check with your carrier (tracking number) to find out the delay and notify us with your find, if necessary.
  
  
• We will not accept any foreign Credit Cards, Money Orders, or Checks . We will only accept payment in U.S. Dollars through U.S. Banks. We do accept Pay Pal.